Think Specialist Recruitment are pleased to be working with a fantastic business based within the Borehamwood area. This leading company have an exciting opportunity for a Customer Service Advisor to join their growing team. This position would suit someone who has worked within a customer service environment, someone who enjoys speaking with customers over the phone, as well as someone who wants to work as part of a great team environment. This position is an office based role, so someone who is happy to be based within the office, and lives within a commutable distance to Borehamwood. 

Salary - £23,000 - £26,000
Office Based 
Shift patterns between 8am - 7pm with rotational Saturdays (1 in 3/4) 9am - 1pm 

Some of the duties will include:

• Responding to to inbound enquiries 
• Handling queries over the phone, as well as Live Chat and email 
• Processing applications 
• Processing member renewals 
• Processing and investigating misapplied payments and invoicing issues 
• Supporting other departments during busy periods 
• Spotting opportunities to cross sell where appropriate 
• Working well as part of a team 
• General administration as required 

The suitable candidate:

• Previous experience within customer service
• Experience of working across multiple channels in a customer service environment 
• Strong communication skills on all levels 
• Great team player 
• Local to the Borehamwood area
• Happy to be office based 
• Good organisational skills 
• Flexible to work different shift patterns between 8am-7pm Monday - Friday
• Flexible to work 1 in 3/4 Saturdays 9-1 

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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