Client and Candidate Satisfaction Survey
The service we provide to our clients and candidates is at the core of Think. Our company values revolve around building long term relationships, striving for excellence and being accountable. That’s why it’s important we conduct this survey, so we can understand how our service is perceived and what we can do to improve it and be true to our company values.
2022 has been an interesting year with our recruitment services being more in demand than ever before. There has been a distinct lack of candidates in the market which means our Consultants have had to find new ways to attract top talent and ensure their reliability.
Despite this, our speed of response continues to be rated highly with 100% of Clients rating us as good to excellent, and the majority of candidates rating us good to excellent.
"We have always had fantastic service from the staff at Think and know that they will always provide a high calibre of candidate".
Our candidates also rate Think as vastly superior or superior to other agencies (82%) and 92% are definitely, highly likely or likely to recommend Think.
"Incredibly straight forward and helpful in finding a suitable position".
This year we asked our Clients to rate us on a scale of 1 to 10, we are extremely pleased that our average rating comes out at a score of 9.2!
A final comment from our MD Chris Jones:
“I’m extremely grateful for the clients and candidates who have taken the time to complete our annual survey. The feedback and comments provided help us to better understand where we can improve and what our customers want from our service. All of the feedback will be acted upon as we strive to keep evolving and enhancing our service offering. I’m really proud of the results and the way that our team are representing the business. To achieve an average rating of 9.2 out of 10 from our clients is phenomenal!”