We are recruiting NIGHT SHIFT Customer Service Advisors for the contact centre of an international company with their UK headquarters based on the outskirts of the Luton. Along with a fantastic working environment and career development, the company are looking to pay an hourly rate of £10.72 per hour.  We are looking for candidates with previous customer service experience from within a customer service/contact centre or retail environment – you must have an excellent telephone manner and customer service skills!  The roles are temporary to permanent with immediate starts!  Please make note of the shift pattern below before applying.

Shifts:  Monday to Friday 12 midnight to 7am OR Monday to Friday 1am to 8am – NIGHT SHIFTS

Duties to include:

• Deal with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered on every call.
• Take full ownership of your internal and external customers by effectively managing their expectations – delivering what’s promised, keeping the customer informed and up to date throughout.
• Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPI’s.
• Take ownership of your own development ensuring your Personal Development Log is kept up to date.
• Achieve your KPI’s in line with the objectives set.
• Identify cross sell opportunities.
• Take full ownership of customer complaints.
• Implement outcomes of coaching, feedback and training in line with set objectives.
• Ensure errors are kept to a minimum.
• Arrange installations and cancellations of rental equipment.
• Ensure administration duties are completed accurately and within timescale.
• Liaise/support Rental Service Technicians with all queries.
• To take ownership of your own development ensuring your Personal Development Log is kept up to date.

Candidate requirements:

• Excellent telephone manner
• Previous customer service experience (office, contact centre or retail based)
• Reliable, committed and hard working
• Excellent spoken/written English
• Able to commit to the hours listed above

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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