Think Specialist Recruitment have registered a great role for a Complaints Handler to join an expanding team within the Financial sector. This is an exciting opportunity to join a team who have grown significantly and have some major plans to continue over the coming years.
Working in an open planned, vibrant and friendly office, it will be your duty to provide customer support to escalated cases. The nature of calls will be predominantly handling complaints and ensuring all compliance checks are completed, so a background in Complaints Handling and Financial Services is essential. The ideal candidate will have clear communication skills, professionalism, a good personality and demonstrate a good energy and understanding when speaking with customers.
Offering a salary of £25,000 - £30,000 you will also be entitled to a quarterly bonus.
Duties to include:

• Ensuring all complaints are correctly identified and responded to within set timeframes
• Investigating complaints with accuracy ensuring all parties are updated regularly
• Correspondence including telephone, email and letter
• Liaising with external contacts where relevant
• Dealing with final response communications including final response letter
• When necessary corresponding with the Financial Ombudsman Service in order to ensure a fair outcome for customers
• Presenting complaints data to management level
• Minute taking and other administrative duties

Candidate requirements:

• Complaints handling in a regulated financial services environment is essential
• A commitment to treating customers fairly to ensure positive outcomes
• Quick learner
• Ability to cope well under pressure
• Work independently to deadlines
• Highly organised with a keen eye for detail
• Excellent communication skills across all levels
• Good problem solving skills and a logical methodical thought process
• Ability to think outside the box when required to ensure positive outcomes
• Positive attitude and willingness to take on additional responsibilities when necessary
• Prior Knowledge of FCA regulations is essential

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Share vacancy