We are pleased to be recruiting for a Receptionist for a Legal Services company based in Hemel Hempstead. In this role you will be the first point of contact for clients, people making enquiries and visitors, so first impressions are extremely important. If are professional and personable with an empathetic nature, then we would love to hear from you! Come and join this warm and welcoming team.

Duties

• Welcome clients and visitors upon arrival, direct them appropriately, receive or hand over any necessary paperwork and inform the fee earner/legal assistant of arrival promptly.
• Prepare rooms for meetings as necessary, including refreshments, and for the tidying and clearance of the room at the end of the meeting.
• Answer, screen and forward phone calls and emails.
• Make appointments and arrange meetings where appropriate, including arranging parking spaces.
• Scan all post received by hand, courier or postal service and add to the correct client matters on the case management system and inform the appropriate fee earner/legal assistant. Forward any non-client correspondence to accounts/management team as appropriate.
• Frank post, record Special Delivery and courier collections.
• Carry out conflict checks on potential clients.
• Record undertakings and release of undertakings and to ensure any discs subject to undertakings are securely stored in accordance with the terms of the undertaking and to destroy discs as appropriate.
• Take payments from clients over the phone and by card machine and enter payments on the case management system.
• Engross and sew up Wills, attend as second witness to Wills signed at the office, to keep the Wills, Probate and Deeds database up to date and to record Wills with Certainty if required.
• To store original documents in the Wills and Deeds safe in an orderly way.
• When required, assist with bundles and other printing for fee earners/legal assistants.
• To set up new clients and matters on the case management system where appropriate.
• Close files on the case management system and destroy paperwork.
• Ensure the confidentiality of all the firm’s and clients’ documentation and information.
• Make appointments and arrange meetings where appropriate, including arranging parking spaces.
• Comply with the Legal Aid contract where appropriate.
• Provide guidance and initial training to junior and temporary secretaries when required to do so.
• Order office and stationary supplies including ordering photocopier toners, dealing with toner waste and liaising with the engineer.
• Organise office maintenance, for example plumbers, pest control etc.
• Liaise with and give feedback to the office cleaners.
• Arrange shredding and recycling collections and to change bin bags as necessary.
• Tidy the kitchen and set off dishwasher/unload dishwasher as required.
• Undertake any specific training when required to do so and have a responsibility towards self-development.

Candidate requirements:

• Work and behave in a professional manner and to the highest standards of the profession.
• Comply with procedures set out in the Office Manual, staff handbook and any requirement set by the Solicitors Regulation Authority (SRA)
• Gain or maintain IT skills appropriate to modern legal practice.
• Ensure Proficiency in written English

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