We are pleased to be recruiting for a very fun and lively team, for a growing award-winning business based in Hemel Hempstead. Our client is looking for a Customer Service Administrator to support their customers, internal departments, and external suppliers by organising and managing their goods and ensuring their documentation process is managed correctly.

As a member of this team, you will be arranging goods for customers, you will be working with agencies and companies to make these bookings. You will also need to maintain records in line with current processes

8:30 to 5:30, Monday to Friday

Duties And Responsibilities:

• Maintain accurate, detailed customer and goods records to ensure history is maintained and accurately reported
• Relationship building with external suppliers to work to tight deadlines
• Monitoring a shared inbox
• Contacting customers and suppliers with timely updates
• Resolving invoice queries with internal and external customers

Candidate requirements:

• Professional and authoritative telephone manner
• Excellent verbal and written communication skills
• Previous experience of using excel to maintain records
• The ability to build relationships with customers, internal staff and external suppliers quickly and effectively
• The ability to demonstrate empathy with customers and show a clear understanding of their needs
• Ability to work as part of a focused and determined team
• The ability to work under pressure
• You must be a team player and have a good sense of humour and enjoy working within a fun team.
• The ability to work independently as well as part of a focused and determined team is crucial

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