We have an exciting opportunity for a someone to a join successful and growing organisation just on the outskirts of Hemel Hempstead. The company are expanding and are looking for a Customer Service Administrator.

This role is ideal for someone with good experience in Customer Service and Administration, and who is keen to get involved in a variety of support areas. We are seeking an enthusiastic person with energy, an Ambassador for the Company and someone who is not afraid of hard work, in return for great benefits and the potential of future career opportunities

Duties

• Answer all incoming calls and provide 1^st line support to customers
• Able to deal with a variety of enquiries, for action or assignment appropriately
• Record in our Freshdesk ticketing system
• Triage calls to assign to either sales, accounts, Dev
• Provide support on basic functionality of products
• Explain / guide our Customers for queries or product functionality
• Be responsible for preparing new licences and invoicing for all orders
• Raise all Licences for new orders
• Prepare all monthly Customer invoicing
• Process Licence Renewals on Customer Record System
• Credit control assistance
• To support internal teams in marketing, accounts, data and admin

 Candidate requirements:

• Minimum 2 years Customer Service experience essential
• Essential proven experience in a customer support or admin role
• Confident hands-on experience in basic accounting desirable but not essential
• Some exposure to technical environments would be beneficial
• Professional yet friendly character
• Excellent communication skills, both written and verbal
• Produce accurate and quality work
• An ability to learn quickly with online systems
• Possess a natural technical flair
• Pro-actively keen to learn and able to work independently
• Able to cope under pressure
• A confident multitasker & quick thinker
• Flexible & adaptable due to business transition
• Comfortable in a small yet expanding organisation

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