Think Specialist Recruitment are pleased to be working with a growing organisation based within the Watford area. Our client has an exciting opportunity for a Customer Service Administrator to join a vibrant, family feel office. This is an exciting and varied role working within a busy, expanding company, within a thriving industry. You will need to be computer literate, highly organised and confident in your approach to work. This role will suit a candidate that has previous customer service experience, someone who is keen to learn new things, and enjoys working as part of a close team.

Some of the duties will include:

• Providing excellent customer service on multiple platforms including telephone and email
• Taking a proactive stance to work and helping out where necessary
• Ensuring thorough customer care from initial contact through to end process as attention to detail is crucial
• Producing customer quotations
• Have an understanding approach and a good ability to listen
• Raising invoices, delivery notes and picking lists
• Preparing customer orders
• Ability to work with empathy and resilience in a fast-paced environment
• Working to deadlines and ensuring a high level of organisation

The suitable candidate:

• Must have excellent verbal and written English
• Capable handling sensitive cases
• Personable and confident
• Ability to multi-task within fast-paced environment
• Strong prioritisation and organisation skills
• Computer literate and proficient in Microsoft Office Packages – Word, Excel, Outlook
• “Can do” attitude and willing to assist where necessary to help others
• Reliable and flexible
• Professional and adaptable approach to customer contact
• Strong attention to detail and accuracy
• Process driven and methodical

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in temporary, permanent and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, accountancy & finance, human resources, sales admin/sales support, marketing and IT Helpdesk/IT support.

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