We are currently recruiting for a Temporary experienced Spanish speaking sales administrator with Microsoft Dynamics and E-commerce experience to work in a global organisation near the Uxbridge area. 

The role of the administrator is to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/product/service enquiries via phone and email, including support for online orders and managing web order returns.

This role is an immediate start with full training in the office then working from home.

Duties

• Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
• Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
• Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
• Monitor and process web order returns.
• Web order tracking.
• Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries
• Work with Sales Admin to ensure accuracy with web order processing.
• Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
• Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
• Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.

Knowledge and Skills Requirements

• Fluent in English, and Spanish is essential
• Previous use of Microsoft Dynamics is essential
• Experience of Zendesk Customer Support platform.
• Excellent communication skills (both written and verbal) including a warm telephone manner.
• Customer service experience is essential with a genuine interest in customer care.
• Previous experience working in E commerce Customer Support preferred.
• Excellent organizational skills with ability to multi-task and extremely detail oriented.
• Ability to resolve complaints and queries ensuring a high level of customer service.
• Able to follow direction and complete tasks independently.
• Proactive and highly motivated team player.
• Proficient in all Microsoft Office Packages.
• Ability to work to tight deadlines and be able to demonstrate excellent time management skills.

We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info. 

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