Would you like to start off or continue expanding your career in an exciting and high-energy company with a small, family feel, yet huge ambitions to grow with a bright future ahead?

This is an Office Administrator role, supporting on a number of things from general admin, coordinating staff, customer support, sales and more.

We are proud to work exclusively and very closely with this company based in the heart of the Hemel Hempstead town centre and can’t wait to help them find this person to carve out a great future career.

This role is really going to suit someone that can bring character and energy to an office of other people that bring high-energy to the table, they celebrate wins and successes and are very sociable with competitions in the office, regular lunches/dinners out, activities and Christmas parties on the horizon too.

Within this role, you’d be starting on a salary of between £21,000 to £23,000, hence why this would suit someone at the beginning of their career and looking for a chance, as this company would fully support you and provide incredible training.  

The company operates Monday to Friday, 8:30am to 5pm, ideally having someone committed to coming into the office fully whilst carrying out their training, but hybrid working and a structure for you is something welcomed and could be discussed.

Responsibilities

• Working alongside the Service Manager to assist with service call management from start to finish.
• Managing all incoming calls and directing them appropriately.
• Co-ordination in purchasing of spare parts.
• Maintaining high levels of customer satisfaction.
• Managing customer correspondence, including phone calls, emails, letters.
• Performing data entry roles, inc. updating records and databases for marketing.
• Managing customer correspondence, including phone calls, emails, letters.
• Organising engineer bookings with customers and scheduling appointments.

Candidate Skills

• Strong organisational & time management skills.
• Existing knowledge of customer service requirements & procedures.
• Excellent verbal & written communication skills.
• Knowledge of Microsoft Suite computer programs.
• Proven problem-solving skills, an ability to research & an aptitude for helping others.
• Service and maintenance knowledge is an advantage.
• Enjoys working in a team environment.
• Ability to self-manage and work on initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

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