We are pleased to be working with an exciting business who are going through a positive period of change! On top of a great working environment and culture, the business offers the chance to progress, develop and build a career within the business.  They are looking to recruit for a Customer Service Advisor to join their team and provide support to internal staff and customers. We are looking for happy, positive and enthusiastic candidates with previous OFFICE based customer service experience and problem-solving skills.

Role overview:

• Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
• Responsible for all inbound and outbound interactions in the team
• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Respond to all interactions articulately and professionally, providing all the information required first time
• Able to deliver difficult messages, using each opportunity to explain and educate
• Continually review what you are doing to look to make improvements
• Champion and be empowered in first contact resolution
• Take responsibly to find out if you don’t know the answer
• Make calls instead of sending emails in the first instance where appropriate
• Management of internal and external systems, keeping information accurate and up to date
• Demonstrate an ability to resolve complaints and difficult enquiries with first interaction
• Build and maintains strong, professional relationships with colleagues and customers
• Stay calm and in control when dealing with difficult situations
• Ensure compliance with GDPR guidelines
• Believe in the Customer Experience and Journey and work to do the right thing

Candidate requirements:

• Previous OFFICE BASED customer service experience is essential
• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Proactively looks for how to do the best job
• Thrives when working as part of a team
• High accuracy levels and attention to detail

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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