We are pleased to be recruiting for a Customer Service Coordinator to join a successful and growing company based in Hemel Hempstead. You will be responsible for delivering excellent customer service and elements of technical skills (however this part can be trained).

The ideal candidate will have excellent communication skills and have previous experience within customer focused positions.

As part of this role, you will find yourself liaising with clients, managing their expectations, as well as co-ordinating workloads and much more! If you have experience when it comes to project coordination or project support and are looking for a new challenge, then please do get in touch.

This role is Monday to Friday, hours are 9am – 5pm. It is fully office based to start with but once you have completed training there is opportunity for it to go hybrid. The salary for this role is paying up to £29K depending on candidate experience.

Duties include:

• Interact with customers to gather customer requirements and act as liaison between customers and the company.
• Working and communicating with customers on a daily basis.
• Perform various administrative duties that will be related to specific customers.
• Manage expectations with various customer, business partners and key stakeholders.
• Managing deployment of various solutions for a number of different customers.
• Being responsible for the logistics and smooth running of the company’s solutions delivery.
• Responsible for organising the delivery and support.
• Requesting and scheduling site visits to install various solutions and arranging delivery of the hardware.
• Liaise with customer project managers and users to clarify and agree requirements, delivery, installation/de-installation, and collection dates.
• Stock Management including replenishment requests, device build and reporting.

Candidate requirements:

• Previous experience of working in a start-up/evolving technology business would be desired.
• Ability to work to own initiative.
• Calm under pressure and an ability to reprioritise at short notice.
• Strong customer service ethic and excellent organisation skills.
• Excellent customer service skills, via both written and verbal communications.
• Previous experience using Sage would be ideal but not essential.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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