The service we provide to our clients and candidates is at the core of Think. That’s why each year we survey them to understand how our service is perceived and what we can do to continue to improve it.
In this year's survey clients continue to rate Think as either vastly superior or superior than other agencies (82%) and 85% of candidates are definitely, highly likely or likely to recommend Think to others.
“We started using Think as they were able to come up with far better candidates than the bigger agencies we had previously used, and continue to do so”.
“Think understands our company culture and team fit which is a bonus in addition to match candidates with necessary skills and experience”.
This year we added in a question around communication. Overall our communications during the recruitment process are rated high, with 100% of clients rating them as good and excellent. Candidates rated communications slightly lower at 90% good to excellent during the recruitment process.
“I signed up with a few of the High Street 'big boys' as well as some specialist ones, and Think's communication style and keeping me updated was a lot better”.
We’re reviewing the candidate rating of 82%, for good or excellent communications after the recruitment process, to see how we can improve this. We’re already increasing communications to candidates via email and social media around personal development and helping you with your career, plus we’ve recruited additional resource in the office to increase contact.
Speed of response continues to be rated well, with all bar 2 responses across both groups saying it was excellent or good.
“Very quick delivery of candidates who have met our role profiles very closely”.
We are already looking at ways to improve the candidate experience and speed of response with our new Applicant Response System to ensure that ALL applicants receive a response after their CV has been considered.
With feedback for candidates being a hot issue in the industry we’re really pleased that 93% candidates rated the feedback they received as good or excellent.
“The communication back to me by Think was prompt and thorough with regards to feedback”.
Candidates felt briefed and prepared for their interviews with 97% rating this as excellent or good. This was backed up by our clients with an overall rating of 96% for how well briefed and prepared they thought the candidates were.
“I received an amazing amount of support and information, not once was I lost or confused. Everyone was really friendly and helpful”.
We take all feedback very seriously. We want to continue to provide a great service and deliver what our clients candidates are looking for.
If you'd more information on the services we provide, please contact Chris Jones, MD at Think on 01442 531156.