We are working with a friendly, successful company based in St Albans who are currently recruiting for a Customer Care Administrator to join them. The role would be great for someone with Administration or Customer Service experience who is looking for somewhere they can make a difference or someone entry-level looking to establish themselves in a long-term role they can take ownership of. The role involves order processing, updating the internal system, taking inbound/making outbound calls and building long term relationships with clients. If you are comfortable on the phone, have strong attention to detail and good IT skills, this role is for you! Apply now!

Hours: 9.00am – 17.30pm

Overview of duties:

• Follow up new leads
• Update and maintain the customer database
• Contributing to regular promotional events
• Validating customer accounts
• Maintaining the customer filing system
• Updating and producing print marketing material
• Making outbound calls to existing customers
• Providing customer service support by telephone and email
• Inputting the sales orders on the CRM system, creating pick notes and raising invoices
• Checking stock and liasing with other departments
• Working closely with the warehouse regarding order despatches
• Working with transport companies to resolve any delivery issues

Person Requirements:

• Customer service/Administrative experience
• Excellent telephone manner
• Self-motivated and well organised
• Able to work under pressure
• Microsoft office skills
• Team oriented
• Ability to manage time effectively

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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