We are working with a global, market-leading organisation to recruit a Billing Analyst for their finance function at their UK headquarters on the outskirts of Slough. Working closely with many internal departments to ensure that customer billing/invoicing is correct, we are looking for candidates with previous finance experience who have strong communication skills, a pro-active, methodical and analytical approach to their work.  An excellent opportunity to join an international company with a fantastic culture!

Duties to include:

• Support the UK Accounting, Sales and Operations teams on day to day transactional queries related to billing processes.
• Liaise with the relevant Global Teams and Shared Services to ensure timely resolution of the queries/ issues.
• Run department Reporting on a Weekly/ Monthly basis.
• Analyse data and take appropriate action on improvement areas.
• Review reasons for credit notes and present analysis to Head of Department and discuss areas of improvement.
• Monitor the Accounts on hold and billing validation processes to ensure timely resolution of issues to minimise ageing of the transactions on hold.
• Identify, explain and follow through on queries, special billing requirements and process issues.
• Ensure timely resolution of queries focusing on Right First Time, Accuracy and Speed of resolution.
• Must have strength of personality to constructively challenge and influence colleagues across Global teams.
• Strong Customer Focus ensuring Speed, Accuracy and Right First time on all requests.
• Manage day to day queries from UK Sales Team related to billing and Account Opening/ Customer Onboarding processes. Continually look for ways to improve and automate processes if necessary.
• Support Customer Accounting Queries and Credit Control Team on day to day Account level queries impacting customer queries or collection process.
• Review reasons for customer Credit Notes being issued and carry out root cause analysis.
• Review findings with Head of Department to reduce Credit Notes and improve the customer experience.
• Support Head of Department on follow up of External Billing Reversal approval process.
• Monitor ‘On Hold Accounts’ status and the volumes. Support Customer Accounting team in resolution of generic issues/ escalations

Candidate requirements:

• Previous finance experience, ideally within a billing function or similar
• Strong communicator both written and oral
• A methodical and systematic approach.
• Analytical skills and ability to show initiative and drive.
• Self motivated and capable of working independently and self manage workload if required
• Problem solving, attention to detail and presenting skills
• Proficient in MS Excel
• Able to work efficiently and accurately under pressure
• Flexible approach, capable of working with a diverse range of individuals with differing skill sets
• Ability to avoid or resolve conflicts in a diplomatic manner
• Process driven and solution oriented
• Ability to challenge and communicate, using effective influencing skills

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