Slough area, Berkshire
Contract
£21,000 to £23,000
Reference: TSR.1149
We are recruiting for a global organisation that offers fantastic career opportunities and scope for progression. They have a Customer Service/Helpdesk Advisor job opportunity supporting their large UK customer base working within a very busy and outgoing team environment. Dealing with customers via phone, email and web-chat, the role will be dealing with queries or issues and ensuring a swift resolution for the customer.
We are looking for candidates with excellent customer service skills from an office, helpdesk or retail/hospitality background. Initially recruiting for a 12 month fixed term contract, there is excellent scope for the role to become permanent and/or other opportunities to become available internally.
Duties to include:
- Acting as first point of contact for all external customers
- Responsible for the identification and resolution of customer problems.
- Taking ownership of customer issues
- Acting as the point of resolution for technical issues to ensure all customer problems are solved in the shortest timescale.
- Handling complex issues and objections.
- Delivering a consistent call flow giving the customer the confidence in the information provided.
- Managing customer’s expectations.
- Ensuring the provision of information is clear and concise and the customer benefits from First Time Resolution to minimise further incoming contacts
- Keeping internal and external customers regularly informed on the progress of the
investigation to manage customer and the network expectations.
- Handling customer’s objections in a professional manner to reinstall the customer's faith in the business.
Candidate requirements:
- Must be able to demonstrate good communications skills and the ability to communicate at all levels with technical and non-technical staff.
- Proven Customer Service skills and experience of dealing with and resolving difficult customer issues.
- Good working knowledge of Microsoft Office
- Outgoing, confident character with excellent telephone manner
- Available for an initial 12 month fixed term contract
- Customer service experience – ideally from an office/helpdesk role but the client will consider candidate from retail/hospitality
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