Think Specialist Recruitment are pleased to be working with a global company to recruit an Accounts Receivables/Credit Control Manager for their UK operations with a fantastic office based on the outskirts of Slough. Managing a team of 23 with a large billing portfolio of £100+ million per calendar month, we are looking for a high-performing Manager with extensive collections, credit control, accounts receivables experience who can lead and motivate the collections team.

Overview of duties:

• To lead team of 23 in the collections of debt on the UK International AR Ledger
• Formulate, review and update performance plans and communicate them regularly to the team, monitoring their progress to ensure targets are met
• Hold regular one to one reviews with direct reports in all aspects of debt on various ledgers
• Motivate and action appraisals for each direct line report
• Encourage, motivate and coaching team to escalate issues where appropriate to the relevant personnel within the business
• Attend sales meeting to discuss issues raised and to maintain the current SLA in place with business
• Make commercial decisions about the credit facilities of late paying customers, concluding whether an account should be placed on credit stop, upgraded, or passed on for legal proceedings
• Performance manage and take disciplinary measures where necessary to maintain the highest standard of efficiency
• Proactively seek timely resolution of internal teams / department issues
• Set DSO & aged debt targets monthly for the department on the services covered and record each monthly KPIs
• Hold regular performance dialogues to discuss weekly productivity and identify any potential issues
• Arrange meetings or conference calls with various persons within the business to discuss payment issues on accounts / customers
• Review of debt portfolio with CFO and Head of Accounts on regular basis
• Attend regular meetings with Account Managers to discuss performance
• Liaise with relevant stakeholders across the business in reference to major accounts
• Realise long-term department goals and vision with rigorous review of (stretched) targets relevant to meeting strategy
• Build and maintain a close relationship with all business units, optimising on performance on a pro-active basis through continuous improvement and realising most efficient and optimal process
• Engage our customers and deal with a variety of persons within these organisations to discuss payment concerns
• Pro-actively  review performance results and KPIs and conducting root cause analysis to identify areas for improvement leading to an agreed change agenda & action plan
• Lead and manage the collections team with a total revenue / billing portfolio of £135-£150m per calendar month
• Formulate and review plans to reduce bad debt charge to the business
• Ensure DSO / Aged Debt / Unapplied targets are set, reviewed and met each month
• Build and manage a team to perform on a sustainable level to produce results required by the business
• Providing a platform and direction of where collection strategies should focus on

Candidate requirements:

• Previous experience at Credit Control Manager, Accounts Receivables Manager, Collections Manager level
• Must have worked in a high value/high volume collections environment
• Fantastic management skills having looked after teams
• Strong planning and organisational skills
• Strong Business Acumen / Commercial Awareness
• Thorough understanding of overall processes and interfaces with other functions / divisions
• Demonstrated ability to think conceptually and translate this into practical action
• Strong people management and motivation skills
• Strong all round communicator; written, oral and presentation skills
• Good at establishing working relationships and developing personal contacts in a cross-functional and cross-functional environment
• Ability to successfully interact with senior management level
• Strong analytical skills