Think Specialist Recruitment is pleased to be working with a well-established, international business to recruit for a Collections Advisor, working within their large UK offices.  With a dynamic, vibrant and modern working environment and excellent benefits package, the role will be predominantly telephone based and will deal with a range of financial enquiries from their UK customer base. We are seeking candidates with previous inbound/outbound customer service or contact centre experience or candidates with a collections or commercial finance background.

Duties to include:

• Working as part of the Customer Service team to ensure an excellent quality of service to the customer base at all times
• Handling financial queries, problems and/or complaints from customers
• Comply with all company procedures and regulations
• Investigating customer issues ensuring they are kept up to date with the process
• Take on any tasks and job functions allocated to you and ensure they are completed accurately and within the set time frame
• To comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection Act and the FLA code of practice
• Ensure department Service Quality Commitments are met whilst also maintaining high standards and excellent Customer Service
• Accurately maintain company systems and databases
• Respond to all Customer enquiries in an efficient and courteous manner
• Interact with other departments within company regarding queries
• Identify potential frauds and money laundering in line with procedure

Candidate requirements:

• Financial or collections experience
• Strong customer service skills and excellent telephone manner
• Computer literacy – including Microsoft office package
• Flexible approach
• Excellent verbal communication skills
• Keen eye for detail and accuracy
• Prioritisation and organisation skills
• Willing to learn new processes ensuring adaptability
• Fully Support team members & line manager
• Pro-active towards problem solving and decision making
• Ability to work under pressure to meet deadlines

 Hours and benefits:

• 8.30am to 5.00pm / 9.30am to 6.00pm shifts, Monday to Friday
• 27 days holiday + bank holidays
• Company contributory pension scheme
• Flexible benefits
• Retailer discounts

If you have the relevant customer service experience and would like to be considered for this role, please apply now and we will be in touch with shortlisted candidates ASAP.

Looking for the next step in your career?  Think Specialist Recruitment.

 Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.  

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