Think Specialist Recruitment are proud to be supporting a market-leading global business based in Watford.

We are looking for a Customer Service Administrator to join a new team. In this role your main responsibility will be to support the Order-to-Invoice process, ensuring orders are processed accurately and efficiently from initial placement through to delivery and invoice.

This is a 4-month temporary contract initially, with a view to be extended across the next financial year.

Monday - Friday 08:30 - 17:00, hybrid working.

Duties to include:

• Processing customer orders on SAP and ensuring all relevant information is accurate and up to date.
• Managing back-orders and proactively communicating updates on outstanding stock.
• Coordinating deliveries and helping to resolve any issues or delays.
• Investigating and resolving discrepancies relating to orders, stock, deliveries and invoices.
• Liaising with suppliers to gather accurate information on stock availability, lead times and delivery schedules.
• Collating and maintaining data and information to support effective order and delivery management.
• Working closely with internal teams and external suppliers to ensure a smooth and efficient process.
• Supporting the team with a continuous improvement and process-streamlining project, identifying opportunities to improve efficiency and enhance the overall customer experience.

Candidate Requirements:

• Experience using SAP or similar software 
• Excellent attention to detail
• Comfortable handling datasets on MS Excel 
• Confident with B2B levels of customer service 
• Immediately available for work 

If you're immediately available for work then I would love to hear from you! 

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