Location: Hemel Hempstead (Office-based with hybrid working available after training)
Salary: £25,000 + commission after successful probation

We are seeking an SME Account Manager to join a growing and well-established business. This is an excellent opportunity for a customer-focused and detail-oriented individual looking to develop their career within a supportive and collaborative environment.

The Role

The SME Account Manager will be responsible for supporting business customers throughout the quotation, order processing and account management journey. Working closely with customers, suppliers and business partners, you will ensure opportunities are accurately tracked, enquiries are managed efficiently and excellent service is delivered throughout the customer lifecycle.

You will join a friendly and motivated team, reporting directly to the Operations Manager and working closely with both sales and administrative colleagues.

Key Responsibilities

• Manage customer enquiries, quotations and orders from initial enquiry through to completion.
• Liaise with customers, suppliers and business partners to obtain and verify relevant information.
• Track and manage opportunities across CRM platforms and internal systems.
• Process orders accurately while maintaining a high level of attention to detail.
• Deliver excellent customer service via telephone, email and other communication channels.
• Work collaboratively with sales and administration teams to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Essential Skills & Experience

• GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
• Previous experience in customer service, sales support, account management or order processing.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Experience using Microsoft Office applications and CRM systems.
• High attention to detail and accuracy.
• Ability to communicate professionally with stakeholders at all levels.

Desirable Skills & Experience

• Additional qualifications such as A-Levels or equivalent.
• Experience within a business-to-business (B2B) environment.

Benefits

• Performance-related commission.
• Hybrid working available following successful completion of training/probation.
• Private GP access for employees and household members.
• Employee assistance programme.
• Employee discount portal.
• Regular team lunches and social events.
• Charity fundraising initiatives.
• Free on-site parking.

About the Opportunity

This is a fantastic opportunity to join a growing organisation with a strong culture of collaboration, teamwork and shared success. The successful candidate will play an important role in supporting business growth while benefiting from ongoing training, development and long-term career prospects.

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