We are exclusively working with a long-standing client in Hemel Hempstead, an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a 1-Year Contract (temp) to cover a maternity position – Due to growth though, there’s a strong chance of this role being even longer term.

This is going to be an ideal role for someone with fantastic customer service skills and experience, but equally someone that would be good working in a logistics/transport environment.

In this position you’d be delivering great customer support whilst also supporting with keeping day-to-day operations running nice and smoothly.

Typically, you’ll find yourself handling transport and delivery queries, responding to calls and emails and dealing with all the administrative aspects of processing, bookings, deliveries and more.

Shift pattern: Before applying, please note that you’ll be working core hours of 8.30am to 5pm or 9am to 5.30pm and you’d be working on a very flexible hybrid basis – BUT – Please be aware this is a shift basis and you’d be working 9 days every 2 weeks as opposed to 10 days, the rota will include some weekend (remote) work, but in turn you will receive an extra day off.

With this being a year long temp role, there is a huge chance of this going permanent too and it’ll be weekly pay + holiday accrual and paying an hourly rate of £15.13 which is the equivalent of the annual salary, £29,500.

Sound of interest so far? Here’s what to expect day-to-day:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.
• Coordinate bookings, collections, and deliveries with internal teams and transport partners.
• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.
• Keep customer information and operational records accurate and up to date to ensure data quality.
• Provide regular updates to customers on the status of orders and transport operations.
• Support the onboarding of new customers and participate in review meetings.
• Track and report on operational performance and key metrics.
• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What do we need?

• Proven experience in a customer service role – Ideally with any experience in transport or logistics would be a big bonus!
• Confident with excellent interpersonal skills.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Ability to handle multiple tasks and manage competing priorities effectively
• Proficient in MS Office – experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment – we are looking for someone who is seeking a stable, long-term role.

If you were to go permanent in the role in future there are so many benefits to shout about too!

• Hybrid working
• Free lunches ordered in for all on office days
• Massages booked in for office staff
• Enhanced holiday package
• Company bonus scheme
• Career development opportunities
• Private Health Insurance
• Enhanced Company Pension Scheme
• Employee incentive programme
• Free parking

We are ideally looking for someone to start this role in March, so if you’re interested, do get in touch with Bobby asap!

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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