We have an exciting HR Business Partner job opportunity working for a truly global business, supporting their large contact centre close to East Midlands International Airport.  If you have strong generalist HR experience and strong business partnering skills, this role offers the opportunity to deliver some great projects and stamp your mark on the operations.

Along with the ability to work with stakeholders to improve absence and performance, we are also looking for candidates who understand the importance of talent development, used to working with data and metrics to drive positive change, a passion for diversity and inclusion, along with a hands on approach to dealing with the day to day challenges that will come your way whilst delivering the HR strategy.

The role will be based on site 3 days a week with 2 days working from home. There will be some travel to other sites as required. Salary circa £48,000 to £52,000 + car/car allowance, bonus, enhanced pension, private healthcare and other amazing perks!

Key duties to include:

• Provide advice and guidance to line managers on all complex people management issues
• Utilise ER case management tool, ensuring accurate recording of cases and analysis of trends within relevant business unit
• Create, deliver, and adapt Employee Relations / basic employment law related training on a regular basis
• Work closely with internal and external employment lawyers on complex cases
• Work with Employee Representatives maximise collaboration across the business to achieve business priorities and improve feedback / employee survey results
• Work with key stakeholders to deliver initiatives – Evaluation, Development Planning & Succession Planning, supporting the identification of employees with potential.
• Work with the Resourcing team on attracting diverse talent in their business area, leading & supporting selection methods and approaches
• Deliver & facilitate development & training where required
• Act as a coach and mentor, supporting career planning and personal development for employees in their business area
• Propose, plan, and implement people-related improvements supporting business
• Act as a change agent, supporting organisational change in line with the strategy e.g. relocations, restructures and TUPE transfers
• Identify and provide development solutions to build organisational capability, reviewing skills gaps and training needs for line managers
• Manage projects that support improvement within their business area
• Drive wider HR projects supporting with roll out of new programs, activities & initiatives to the business
• Support & encourage the usage of people-related digital solutions
• Analyse people-data trends within their business area and produce people
• Provide solution focussed recommendations based on that analysis and reporting
• Supporting managers in handling long term sickness and related absence
• Working with our healthcare providers to deliver good advice and support around health & wellbeing
• Working with Mental Health first aiders to assist those that are vulnerable
• Support the annual Employee Opinion Survey & GPTW survey, encouraging competition, communication and analysis of results and action planning
• Work with management teams to drive the implementation of action plans
• Support engagement activities and the use of engagement and recognition tools
• Work with managers on areas of compensation and benefits policy
• Work with managers to support and complete annual salary reviews and bonus processes
• Coach line managers around people & HR matters to support these being managed effectively & consistently

Candidate requirements:

• Experience at HR Advisor level or above with proven business partnering acumen
• Contact centre experience or an environment with metrics and KPIs
• Strong ER knowledge and experience is essential
• Proven track record in reducing absence
• Knowledge of and interest in diversity and inclusion
• Previous change management experience
• Located within a reasonable commute of East Midlands International Airport

Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business.  The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.

Share vacancy