Think Specialist Recruitment have registered an opportunity to join a market leader's UK head office based in Watford. We are seeking a Customer Care Representative to join a global company; you will be providing B2B customer service to retailers in relation to products which includes organising repairs, replacements and refunds of products.

Office Hours: Monday - Friday working 09:00 - 17:00 

Hybrid working (2 days in the office!)

The company have free on-site parking and are on public transport routes.

Duties to include:

• Dealing with enquiries from retailers in a professional and efficient manner
• Handling enquiries received by telephone and email
• Resolving customer complaints in a timely manner
• Offering solutions to customers working to company guidelines
• Issuing service/repair requests to engineers
• Logging calls onto the internal call logging system
• Carrying out fault diagnosis on products and providing guidance to customers
• Various administrative tasks

The suitable candidate:

• Previous office-based Customer Service is essential 
• Strong communication skills
• Strong relationship building skills 
• Good IT skills 

Looking for the next step in your career?  Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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