We are now recruiting for Customer Support Advisors for a well-established, international business, with offices based in Hemel Hempstead, working closely with the team based in their modern and luxurious offices based in the Apsley area.

This position is going to be on an initial temporary basis to start at the end of March, this is to work on a new product launch and supporting with Customer Service, Admin and Data Entry. Although there are a lot of changes happening within this organisation and for the right person, this could lead into a great long term career path too.

This position is very well structured and after full training and shadowing, you’ll be taking structured calls with customers, guiding them through the process to confirm their customer accounts and making changed on the system and their account.

It is essential within this role that you have a good telephone manner and people skills as well as the ability to pick up a system quickly and happy to complete administration on a system and excel.

Please note – Due to the nature of the customers this company deal with you may be required to undergo a Basic DBS Check and credit check which will be paid for on your behalf and need to be completed before starting as well as being reference checked for the past 3 years. 

The standard working routine for this role is 2 days a week based in Apsley and then equipment will be provided to work 3 days remotely, Monday to Friday, 9am to 5pm with a 1 hour lunch break.

The offices have free parking on site but are also extremely easily accessible via train and bus.

This will be weekly pay on a temporary basis, paying £10.50 to £11 per hour + holiday accrual.

Duties to include:

• First point of contact for all customer queries in this department and helping with the volume of calls.
• Actively working on the internal systems and spreadsheets to action changes on customer accounts, opting in and out of new services.
• Offering assistance and advice to callers where possible, any difficult queries to be escalated to the correct point of contact.
• Following structured call paths to manage customers accounts.   

Candidate’s requirements:

• Must be available to start work on the 27^th March.
• Must be happy with the possibility of a DBS and Credit Check to be carried out.
• Need to be able to work 2 days a week in the offices based in Apsley, and 3 remotely.
• Good customer service or people skills.
• Ability to pick up a new system quickly.
• An excellent telephone manner.
• Working knowledge of MS Office including Excel and Outlook.

We are actively recruiting for this role now and looking to interview and find the right person to offer and start in March, please don’t hesitate to apply and also call in and speak with Bobby Collins about this role.

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