Think Specialist Recruitment are pleased to be working with a growing business in the Watford area. This leading organisation have an exciting opportunity for a candidate to join their expanding team. This is a great opportunity for someone to expand their skills and experience, as well as join an established brand.

This is a temp-to-perm opportunity, temping for a minimum of 2 months and moving permanent thereafter. 

£11.50 - £13.00 per hour depending on experience  (£23,000 - £25,000pa)

Some of the duties will include:

• Support the customer order process 
• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Process all deliveries for all orders placed online
• Reply to all online contact form emails in a timely and professional manner
• Provide support to all customers 
• Handling customer queries and problems as they arise
• Arranging corrective action in conjunction with other departments
• Liaise with warehouse regarding product issues / warranties etc
• Arranging collections from customers of unwanted goods from Online orders
• Process any customer refunds from Online orders
• Provide support via the Online Chat system
• Contact customers if there is an issue with their delivery

The suitable candidate: 

• Previous experience within customer service (retail or office-based)
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels 
• Happy to be based within the office/some remote working

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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