We are looking for a Customer Service Administrator to join a fantastic company at their Head Office in Watford. The company are looking for a Customer Service Administrator to join their team on a temp-to-perm basis.

Once permanent you will be entitled to their fantastic benefits which include 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus.

As a Customer Service Administrator, you will be supporting the Customer Service team with administrative tasks. This will include organising collections, sending out replacement parts and running daily item reports. You will also have ongoing training on their products so you can progress into the role of a Technical Customer Support Advisor.

Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters.

We are looking for an immediately available candidate with previous customer service experience, a professional telephone manner and willingness to go the extra mile to help!

Working Hours: Monday - Friday 08:30 - 17:00

Hybrid working (2 days in the Watford office and 3 days from home).   

Main duties to include:

• Supporting the technical team with administrative tasks
• Managing a shared inbox
• Running daily product reports and sharing with the senior leadership team
• Organising item collections, returns and sending out replacements
• Develop product knowledge and share with customers
• Consistently providing an empathetic level of customer service

Candidate requirements:

• Experience within a customer service role
• Fluent in English
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Able to commute to Watford
• Suitable set-up to work from home 

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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