How would you like to work for a national service provider? Do you have fantastic customer service skills and experience? Are you looking for a role within a business where you can progress and build a career?

We are recruiting for a Customer Relationship Manager on a temporary basis to support for the next 3 months, although there’s every chance it could extend into a longer or permanent role for the right person as this company are always growing.

Ideally, we need someone with good customer care experience, people skills, experience of supporting on team projects and tasks and any experience of managing people or processes would all be beneficial.

In this type of role, no 2 days will be the same, you'll find yourself supporting your wider team of colleagues and spending time jumping into a meeting on the fly to discuss rota's or hopping into a project to help make several calls to a pool of bank workers and find someone to fill an upcoming shift. With the type of job this is day to day, we need people not afraid of a challenge, with confidence and an ability to problem solve.

This role is temporary so it is weekly pay, paying the hourly/weekly equivalent of the annual salary which is £24,500, it is fully site based located in Hellesdon, Norwich,

Monday to Friday, shifts typically vary between either 8am-4pm or 9am-5pm.

Main duties:

• Develop and maintain strong organisational knowledge of company procedures, including contractual obligations and KPI's
• Identify and establish good relationships with key colleagues that are responsible for the delivery of services to patients
• Connect, foster trust, and establish ongoing relationships with key managers
• Attend daily meetings and staff huddles
• Respond to and support with urgent and long-term staffing needs
• Oversee the overall customer experience, ensuring it is friendly and responsive
• Work collaboratively with central services to ensure the flexible worker's individual needs are met
• Support the recruitment, welcome and induction of new workers in collaboration with the Recruitment Co-ordinator

Candidate requirements:

• Some form of relationship management skills would be ideal
• Educated to degree level or equivalent level of experience working at a similar level in this area
• Self-motivated individual who can adapt in a fast-paced environment
• High level of accuracy and attention to detail
• Confident people skills and the ability to build strong business relationships
• Competent IT skills and working knowledge of MS Office
• Excellent written and verbal communication skills
• Works well within a team

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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