We are recruiting a Customer Support Executive to be based in the Head Office of a high-growth business in Hemel Hempstead, a company that are leaders in their industry and completely revolutionised the way their customers purchase.

The role of this team is to make sure that current customers and service users are given the best possible service as well as either assisting new customers or pointing them in the right direction.

This is a fantastic role for anyone good at building relationships and speaking to customers, you are fully focussed on speaking to current customers and providing them with the best level of service.

You will be part of a very varied, fun and driven team who collectively and individually help produce fantastic results for the business.

This role will be paying £23,000, office based in the Maylands Industrial area of Hemel Hempstead (Free parking on site), working Monday to Friday, 8.30am to 5.30pm.

Role overview:

• Constantly speaking to customers to build a relationship, ensure they have all relevant information and understanding of products and services via a number of different methods from phones, emails, social media and live chats.
• Dependant on the customers needs, gather quotations and relay information to them.
• Updating internal spreadsheets & CRM systems
• Relationship building with external & internal customers
• Flexibility to cross train across different roles within the Customer and Admin department

Candidate requirements:

• Professional and authoritative telephone manner
• Excellent verbal and written communication skills
• Experience in an customer/administration/ role
• The ability to build relationships with customers, internal staff, and external suppliers quickly and effectively
• The ability to demonstrate empathy with customers and show a clear understanding of their needs
• Ability to work as part of a focused and determined team

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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