We are pleased to be recruiting for a Customer Service Administrator for a company based in Chesham. This is a fantastic opportunity to join a small but fun team where you will be providing an over the phone service to customers and administrative support to the sales team.

Monday to Friday, 9am to 5:30pm

Duties:

• Provide all customers with excellent customer service
• Accurately generate customer orders into the sales order processing system, checking that Sales Executives have provided all the necessary information and that delivery dates can be met
• Liaise directly with the customer during the order input process
• Ensure payment terms have been agreed for all orders and issue proforma invoices when required
• Obtain product approvals from customers
• Liaise with suppliers of products to ensure deliveries and collections have been made and to resolve any problems
• Raise and send purchase orders to suppliers and chase them to confirm that delivery dates will be met
• Deal with customer complaints and enquiries about order progress
• Raise customer quotations if requested by Head of Sales
• Mail brochures, samples and other information to customers
• Complete filing and paperwork in accordance with Company procedures
• Work closely with colleagues in the Sales Office, Factory and all other departments in a co-operative and enthusiastic manner
• Undertake other reasonable tasks when requested by a Manager or Director
• Work within the agreed Terms and Conditions of Employment

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