We are recruiting for a well-established business based in Hemel Hempstead that are known across the country for the services they provide, let alone their TV and Radio adverts, they are looking for a Systems Administrator to join their friendly, supportive team.

This is a temporary role for at least the next 2 months, on a rolling basis which could be extended, the role will be remote based mainly, providing you with all the equipment needed to set up from home; although you will need to get into the Hemel Hempstead offices once a week.

The role will involve providing administrative support to one of the company’s customer focussed teams and getting involved in a new product/service project.

This would be a great role for someone with prior admin or customer service experience, or even valuable experience for a graduate or entry level candidate wanting some fantastic work experience on their CV with a nationally recognisable company.

The role is temporary, offering weekly pay at £8.91 per hour plus holiday pay accrual, with a start date within the next 2 to 3 weeks.

What would you be doing day to day:

• Communicate on email and Microsoft teams with the customer service team to provide updates on the new scheme and gather information.
• Assist in managing the new scheme inbox, usually meaning investigating 10-15 emails a day and helping resolve a query with the use of the customer service team.
• Regularly staying in contact with the management team to investigate and resolve any problematic queries, for example a query you’ve not handled or seen previously or a query that will take longer than 48 hours to resolve.
• Ensure that all information, queries and resolutions are tracked and logged on the system.
• Help with the production of a detailed live weekly status report on progress being made in the implementation of this new scheme.

What do we need from you:

• The ability to work remotely AND either a day or two a week in Hemel
• Some experience on MS Teams, Excel and other MS packages
• Any previous office experience is beneficial
• A good and polite telephone manner
• A very willing and positive attitude
• A strong independent worker
• Able to work in a team and help out/cover when needed
• Flexible
• Reliable

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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