We are pleased to be recruiting for a Manufacturing company based in Hemel Hempstead, our client is looking for a Customer Service Administrator to join their team. In this role, you will satisfy the customer’s needs to ensure a consistence and high-quality customer experience as well as ensuring departmental targets are met and to foster and develop professional relationships.

Duties:

• Enter sales orders on computer, accurately.
• Assist with telephone orders.
• Handle general customer queries relative to orders, stock and pricing as required.
• Maintain good internal and external communication.
• To share general office clerical duties as required coupled with a willingness to undertake such other duties as may be reasonably requested by the Line Manager or any other more Senior Manager or Director.
• Perform back-up Scheduling Duties
• Be a team player
• Log all customer enquiries, complaints and queries to produce monthly reports.
• Ensure that all requests for the return of goods are accompanied with the correct paperwork.
• Process credit notes

Candidate requirements:

• Communication skills
• Teamwork skills
• Interpersonal skills
• Learning/adaptability skills
• Self-management skills
• Organisational skills
• Computer skills
• Problem-solving skills
• Open-mindedness
• Strong work ethic

Benefits:

• Generous annual leave
• Pension scheme
• Private healthcare
• Life insurance
• Parking

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