We are currently recruiting for our market leading client with their head office based in North-West London, they are looking for a competent Customer Service Support candidate that speaks fluent French, Spanish AND English to join their fun and friendly team in a fully remote based role. 

The successful candidate will be providing support to global customers who have purchased their equipment and require assistance of a technical nature. The role will be remote working but candidates will ideally be based around the Greater London area and must have both fluent French & Spanish language skills and previous customer support experience, along with the ability to quickly learn product info to deal with technical questions; previous use of Zendesk would be useful too but full training is provided. 

We are looking for candidates available to start in the coming weeks, with full training available and you will be set up to work remotely, you will need to have your own laptop, headset and reliable internet connection to take on this role. 

This position will be paying £12 per hour, plus holiday pay, offering weekly pay and the chance to secure a very long term temporary position with the potential of temp to permanent available. 

Key Responsibilities:

• Provide an excellent level of service to customers in the EMEA region.
• Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services.
• Provide technical support on products to ensure quick and efficient resolution.
• Troubleshoot technical issues until resolution.
• Escalate technical issues to a colleague as required.
• Respond to customers via phone, email and helpdesk system/online chat.

Candidate requirements:

• Fluent in French, Spanish AND English. 
• Previous use of Zendesk would be beneficial, but not a requirement. 
• Strong customer service or helpdesk experience.
• Ability to deal with technical questions.
• Excellent communication skills both written and verbal establishing good working relationships.
• Excellent organisational skills and accuracy to detail.
• Proficient in all Microsoft Office Packages particularly Microsoft Excel.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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