We are pleased to be recruiting for a technical customer service specialist for a leading provider of award-winning products. Our client is based in Hemel Hempstead and is looking for a driven and ambitious candidate who shares a passion for technology. A successful applicant will demonstrate they possess the specification requirements and will always be willing to go the extra mile to support their customers.

Duties:

• Provide End User / Customer 1^st level technical troubleshooting assistance by telephone / email.  Identifying problem causes and offering solutions where appropriate.
• Escalation and tracking of 2^nd level technical issues raised by our End-Users, Customers and Regional Service Partners. Understanding the technical elements of the problems is essential to managing the solution.
• Managing the End-User / Customer expectation to turn a potential negative situation to pleasurable service experience.
• Data Entry into our Database to record and track all repairs, ensuring that all technical details are recorded precisely and accurately to assist the Repair Technicians in the Workshop.
• Provide End-Users and Customer quotation for Out of Warranty work.
• Processing End-User / Customer payments for Out of Warranty work.
• Processing Spare Parts Orders for our Regional Service Partners.
• Spare Parts Inventory Management for our Regional Service Partners ensuring that they have the right volume of spare parts on hand to enable them to provide fast repair times.
• Check incoming monthly Invoices from our Regional Repair Partners that they arrive in a timely fashion and that they correspond with the appropriate repairs for each given month.
• General office duties.

Candidate requirements:

• Excellent written and oral communication skills.
• Good Interpersonal and Customer relationship building skills
• Excellent PC skills with proficiency using Word, Excel and Email.
• Strong technical aptitude
• Logical thinker with excellent problem solving skills.
• Attention to detail and accuracy being paramount
• Ability to manage and prioritise multiple tasks.
• Neat, tidy and organized worker.
• Experience working in a similar environment

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