We are currently looking for a Nordic Customer Service Specialist speaker to join a fast paced and expanding team in the Watford area. Our client has an exciting opportunity for candidates with a strong customer service background and ideally experience of providing technical support on products. Nominated by Forbes as one of the top 500 companies in the World to work for they offer an excellent benefits package, a generous annual leave entitlement of 30 days plus bank holidays and the opportunity for progression through various training and development schemes.

Candidates must speak a Nordic language 

We are looking for candidates with strong Customer Service Skills and for a willingness to go the extra mile to help! The successful candidate will have an excellent telephone manner, competency handling customer queries and managing calls within a demanding role.

Located close to the heart of Watford, these modern and spacious offices are accessible by great transport links as well as offering onsite parking for car owners

Main duties to include:

• Offering first line to support to customers using industry specific knowledge
• Providing technical support and guidance on specialist products
• Handling a high volume of inbound calls and emails
• Consistently providing a professional yet empathetic level of customer service
• Having the empathy, patience and ability to understand technical language
• To deliver safe and reliable customer service along with technical support for products when required
• Ensure that all telephone calls are carried out to the highest of quality which may include prioritising when necessary.
• Working in compliance to company policy and ethos

Candidate requirements:

• Experience within a customer service role
• Must be fluent in a Nordic language 
• Ideally some experience providing technical advice or technical support
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Ability to work in a fast-paced environment

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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