We are pleased to be recruiting for a Service Engineer Co-Ordinator for a sizable and well-established distributor based in St Albans

This is an important role in a fast-paced environment requiring exceptional communication skills, quality organisational ability and a talent for building relationships with customers. As a Service Co-ordinator, you will be responsible for the effective day to day planning and co-ordinating of the nationwide team of service and technical support engineers

Duties:

• Scheduling 14 mechanical and electrical engineers jobs countrywide, these include breakdown/warranty calls and also to fit parts and contract service visits
• Maintaining the customer database and keeping the engineers daybook up to date
• Liaising with customers by e-mail and telephone and where necessary arranging for parts to be on site for the visits
• Closing down worksheets when they come in by typing up the engineers reports and where necessary passing them onto different Managers for further investigation
• Ensuring where necessary that we get official Purchase Orders or taking payment for non account holders for the engineers visits on credit/debit cards
• Making any notes on worksheets regarding charging before passing them onto Accounts Dept
• Making flight, hotel, ferry bookings for the engineers via different websites
• Keeping the engineers tool lists up to date
• Keeping the PAT test log and reminding engineers as and when necessary to have their equipment re-tested

Candidate requirements:

• Professional
• Organisation skills
• Attention to detail
• Communication and customer service skills
• Experience of scheduling engineers
• Keen team player
• Proficient in the use of Microsoft Word and Excel
• Used to working in a demanding, deadline-driven culture

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