We are pleased to be recruiting for a Operations & Scheduling Administator to join a small and close-knit team in Hemel Hempstead. This is a well-established business that has continued to see growth over the years, and this newly created role will be working directly for the Technical Director and alongside a Project Administrator

We are looking for someone with exceptional Customer Service and Administration skills, with experience of scheduling engineers

8.30am to 5pm, Monday to Friday

Duties:

Work as a team using common sense, along with concentration and completion of tasks is key the success of this role.

• You will be responsible for scheduling all site visits
• Organising/co-ordinating a team of engineers
• Speaking/emailing/planning visits directly with customers
• Managing all work orders – Scheduling/Following up the cases & site visit documents etc/Dealing with engineers & customers
• Training will be given on a customised CRM system that they currently use along with any other aspects.

Candidate requirements:

• Customer focusing/facing experience.
• Administration background.
• Scheduling engineers.
• Excellent attention to detail.
• IT skills – Word, Excel, Internet, databases.
• Professional and Confident Telephone Manner.
• Excellent communication & organisational skills.
• It is essential you are able to prioritise daily / weekly workloads and are particularly Pro Active to situations.
• Flexible and adaptable approach.

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