We are pleased to be recruiting for a customer focused Sales Support Coordinator for a successful and fun company based in Hemel Hempstead, we are looking for a friendly and professional person to join their vibrant team.

The company operates across the globe with a range of high-quality products and need additional support within this team to ensure orders are being processed accurately and the best Customer Service is being offered to their increasing client base.

8:30am to 5:30pm, Monday to Friday.

Duties:

• Processing orders with a high level of accuracy, including liaising with manufacturers ensuring delivery deadlines are met
• Applying for and providing essential documentation required for international orders
• Arranging transport requirements for customers’ orders where required
• Handling general enquiries for new and existing customers
• Identifying new business opportunities
• Providing a high level of customer service to all customers and being one of their main point of contacts to help build and strengthen relationships
• Upselling using available promotions
• Handling complaints
• Raising payment invoices ensuring payments are received
• Communicate effectively to colleagues and senior management

Candidate requirements:

• Previous experience of working in a busy office environment preferred
• Excellent organisational and time management skills
• Highly developed communication and interpersonal skills
• Ability to work to determined deadlines
• Customer services and sales experience
• Strong working knowledge of Microsoft Excel & Microsoft Nav Dynamics
• Must have excellent attention to detail
• Willingness and ability to act independently and as part of a team
• Responsible and trustworthy
• Adaptive and receptive to change, with the ability to cope with a varied and demanding workload

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