1st Line Support Help Desk Analyst
Date Added: 19th November 2019

Hemel Hempstead, Hertfordshire

Permanent

£20,000 to £25,000

Reference: 1679

Think Specialist Recruitment are pleased to be recruiting for a Service Desk Analyst to join a growing business based in Hemel Hempstead. This is a fantastic customer facing 1st line support role with progression opportunities.

The main responsibilities include being the first port of call to all issues regarding the Service Desk, troubleshooting desktop and network peripheral technical issues. As an Analyst you will work closely with Service Desk Engineers in the effort to resolve support requests submitted by end users in a timely fashion. You will use a system to log all requests, issues and incidents and maintain full details of the actions taken to achieve resolution.

We are looking for a keen team player with excellent listening and communication skills who can deliver a high level of service.

8am to 5pm, Monday to Friday

 

Duties:

 

Candidate requirements:

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