Are you passionate about providing the highest levels of service to our clients and have excellent interpersonal skills gained from a customer service/compliance background? We are looking for a Client Relationship Administrator to be one of the first points of contact for clients via telephone and email. You will be working in a paperless office using up to date technology supporting the team who are based both in the office and remotely. The role will be mainly to ensure new cases are opened, and that all AML /Client Due Diligence (CDD) checks are completed in line with procedures as quickly and accurately as possible. So, if you have sharp attention to detail, highly organised and enjoy customer service – Apply now!!!

Key Responsibilities:

• Opening new cases
• Issuing regulatory documents to clients using a secure portal
• Obtaining CDD documentation in line with procedures
• Updating records and liaising with Solicitors
• Answering telephones, dealing with client calls and passing on messages
• Dealing with clients when they call to the office with documents
• Following up with clients who enquire about legal work
• Maintaining data protection records
• Updating data on the case management system
• Supporting other CRT members with scanning and labelling of documents

Candidate Requirements:

• Accurate data entry skills and excellent attention to detail
• Enthusiastic and willing to learn
• Client focused with a problem-solving approach
• IT literate with an excellent working knowledge of Outlook, Word and Excel
• Confident and flexible
• Practical approach to completing tasks
• Ability to focus and follow processes correctly and consistently
• Knowledge of Anti Money Laundering principals

Looking for the next step in your career?  Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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