We are recruiting for a Customer Service Executive to join a vibrant and successful team based in Hemel Hempstead, we are looking for someone who is passionate about customer service.

The right candidate must be a keen team player who can deliver an outstanding customer service experience, build great relationships internally and externally with an excellent telephone manner and a focus on first contact resolution and consistently delivering great customer outcomes.

8:30am to 5:30pm Monday to Friday

Duties:

• Manage incoming complains and enquiries by telephone
• Using inhouse resources to resolve customer queries as quickly as possible to the customer satisfaction
• Demonstrate a clear understanding of customer requests
• Liaise with external suppliers where appropriate to resolve customer issues
• Maintain accurate, detailed customer records to ensure customer history is maintained and accurately reported

Candidate requirements:

• A passion for giving the best service levels possible
• The ability to establish root cause of customer issues
• Professionally and authoritative telephone manner
• Excellent verbal and written communications skills
• The ability to build relationships with customers, internal staff and external suppliers quickly and effectively
• The ability to demonstrate empathy with customers and show a clear understanding of their needs
• Ability to work as part of a focused and determined team
• The ability to work under pressure

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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