Our global leading client, whose state-of-the-art head office is based in Hatfield, are seeking Customer Service Executives to work nights. This is an exciting opportunity to join a brand-new team. The role will consist of following up on open tasks, providing support and helping provide customers with an excellent service. The ideal candidate will have strong computer skills, whether through education or otherwise and the confidence to communicate with customers effectively and efficiently. The company can offer a great benefit, a bright, dynamic working environment and fantastic progression opportunities. Apply now!

Working Hours:

4 nights on 4 nights off

12 hour shifts, 7:00pm – 7:00am (including bank holiday work)

Overview of duties:

• Taking inbound calls and engaging with our customers.
• Handle a wide variety of engineering queries from across the UK
• Provide a personable and professional service
• Working well in a team, working closely with other departments.
• Be responsible for all related administration tasks.
• Being organised and managing ‘Tickets’ on the in-house database.
• Ensuring engineer queries and issues are followed through until completion.
• Problem solving following processes within a busy environment.
• Representing the company well, ensuring customers are given a great service.
• Multi-task and make key decisions.

Person Requirements:

• Basic computer skills – MS Office Outlook / Excel / Word
• Flexible approach to working patterns
• Proficiency on Outlook/Excel
• Ability to confidently communicate
• A good team player
• Ability to thrive in a fast-paced high-pressure environment
• Ensure high level of organisation

Please get in touch, we will be reviewing applications upon submission and shortlisting candidates .

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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