Think Specialist Recruitment are currently recruiting for a Customer Service Team Leader to join an award winning brand. This is an exciting opportunity for someone who has the skills and desire to support a team to perform at their maximum potential within a customer care environment. Can you be a shining role model? The right person will need to have a real passion and energy to motivate and support a team. Do you have strong communication skills both verbal and written? We want to give our customers an experience they will love. Have you got what it takes?

Shifts:  These will rotate between 9am and 9pm Monday to Friday (9am-6pm or 12pm-9pm) With either a Saturday or Sunday shift and a day off during the week in lieu


Key Responsibilities

• Managing a team of up to 8 Advisors per shift
• The ideal Team Leader will have the key personable skills of empathy, optimism and positively drive brand values. They must be able to demonstrate independent decision making, organisation, planning and problem-solving skills when leading a small team
• Create an environment where the Team Leader celebrates their Advisor’s success with a desire to see their team perform at their maximum potential
• We are looking for an enthusiastic Team Leader with a can-do attitude, someone that will lead by example and proactively highlight team member training and coaching needs
• The Team Leader will set goals and reviews, they will constantly coach and train their Advisors and conduct regular one to one meetings and appraisals

Candidate experience

• Previous Team Leader with experience in an office-based customer service environment
• Ideally candidates will have lead a team within a contact centre role
• Decision making, organisation and problem-solving skills
• Enthusiasm and a can-do attitude
• Personable and confident, reliable and flexible
• Willing to assist where necessary to help others

If you have the relevant skills and experience to be considered for this role, please apply now.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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