Think Specialist Recruitment are pleased to be working with an expanding company based in Watford. Our client is looking for Customer Service Executives to join their rapidly expanding team who are the first point of contact for all of their customers and key clients. These roles are based in fabulous modern offices with a great working environment and existing team.

The role will be dealing with phone based, email and live chat queries and include taking a high volume of incoming calls. We are looking for candidates with experience of working within a similar environment and who possess the ability to work well under pressure.

Overview of duties:

• To respond to all inbound customer queries
• To deliver first class service over the telephone, live chat and email
• Log all customer information accurately and ensure all data and systems are updated accordingly
• Resolve all queries in a timely manner adhering to company policy
• To monitor the Customer Service inbox
• To ensure all new customers are set up promptly and accurately
• Liaise with third parties when necessary to resolve queries
• Work closely with all other colleagues to ensure that the business is focused on enhancing the customer and client experience

Candidate requirements:

• Call centre or fast paced customer service experience
• Excellent telephone manner and customer service skills
• Excellent Communication skills both written and verbally
• Able to effectively manage own workload
• Must be computer literate

Working hours - Monday to Friday (8:30am-5:30pm) Please note there is parking available onsite however our client is also easily accessible via public transport.

If you have the relevant skills and experience to be considered for this role, please apply now.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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