Our Client, an international company with head offices in Watford is looking for a Customer Service Team Leader to manage their Nordic Customer Service team in their modern, open plan office. The role will involve overseeing a team of 10-15 members, contributing to the company strategy and ensuring a high-quality service is provided to the customers/clients. This is an interesting and diverse role, working for a company who is quickly growing and has great impact. We are looking for people with strong people management skills, a keen eye for detail and the ability to manage team performance. The company can offer a positive working environment, a generous pay and benefits package, and the chance to make a positive difference in a global business.

Overview of duties:

• Plan and execute operational change in all aspects of customer service and sales in the team
• Working to manage performance and quality of work in the team through leadership, motivation, coaching and mentoring.
• Analyse the quality of service and work out methods of development
• Implementing the use of new technology
• Maintain and produce procedures and guidelines on the system
• Help the team to obtain KPI’s
• Problem solving and working towards viable resolutions
• Analyse business opportunities and help drive more business
• Managing the team budget
• Create and analyse reports and share with stakeholders
• Deliver daily briefings
• Deliver regular one-to-one meetings with staff

Person requirements:

• Ideally Leadership experience in a customer service environment
• Either fluent in Norwegian, Swedish, Finnish or Danish, or experienced in managing a Nordic or multi-national customer service team.
• Project management experience
• Process improvement experience
• Understanding of multi-cultural leadership
• Ability to communicate and report effectively
• Business acumen
• Computer literacy
• Managerial experience

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Key words – Manager, Team leader, customer service, supervisor, customer care

Share vacancy