Do you love all things luxurious? Do you like the idea of working closely with VIP customers, building relationships, coordinating private jet flights, and ensuring specific requirements are met? Do you have a can-do attitude? Do you come across as friendly, professional and knowledgeable? Can you be trusted to deliver on the expectations of a high-net-worth individuals?

We are working with an exclusive client on multiple account manager roles for their head office in St Albans. This company are highly successful and work hard to meet their customers requirements and specifications on EVERY trip. This is a customer focused role, overseeing the entire process, from initial enquiry to execution and following up to ensure the customer is satisfied with the service. My client can offer a fun working environment, great bonus/commission scheme, and fabulous progression opportunities. This will be the perfect role for someone who has just graduated and has an interest in private aviation or someone who has a couple of years of Account Management or Sales experience.

Overview of duties:

• Overseeing the operation of every flight, from enquiry to post flight actions
• Liaising with customers on the phone, by email, messaging and in person building professional relationships and driving customer loyalty
• Liaising with suppliers/operators ensuring that customers’ expectations are delivered upon and negotiating the best price for them.
• Checking all operational aspects of the flight including airport and ATC slots & weather
• Airport visits to meet clients and oversee flight departures
• Managing an organised sales process, regularly updating the CRM system
• Completing, reviewing and sending flight related documentation
• Processing orders and payments
• Multi-tasking and making key decisions

Person Requirements:

• An interest in aviation and hospitality
• Professional and polished demeaner
• Experience in Sales, Account Management or Aviation
• Confident personality, able to provide a luxury service to high-net worth individuals
• Results focused
• Flexible and creative

The hours for this role are on a rota, including some occasional weekend work (where you would get the days off in lieu).

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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