Customer Service Advisor – Finnish & Swedish Speaking

Are you interested in style and fashion trends?

Do you want to work for a modern, dynamic company?

Can you speak BOTH Finnish and Swedish fluently?

My client, a chic company based in St Albans, is looking for a Customer Service Advisor to join their team on a permanent basis. An exciting opportunity for someone who speaks Finnish & Swedish, who has some interest in fashion, and can provide friendly and approachable customer service to partnering businesses and potential business clients. This role offers the chance to work for a well-known brand, offers a generous pay and bonus package and good benefits on top!

Key Responsibilities:

• Handling inbound enquiries via telephone
• Resolving customer queries by email, live chat and social media
• Offer suggestions and advice to customers about which products are best performing and what is best to stock
• Process customer orders
• Exceeding customer expectations by providing an excellent level of service
• Handle escalated queries calmly and professionally
• Working well in a team
• Speaking to customers and handling enquiries in a proactive and professional way, aiding them to meet their business’s needs
• Representing the brand well, displaying enthusiasm about their products

Person Requirements:

• Fluent in BOTH Swedish & Finnish
• Business level English
• Strong computer/ software skills, able to learn a new system quickly (full training on SAP)
• Outgoing and friendly personality

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