We are pleased to be working with a well-established and multi-award-winning company who are looking for a Customer Service Advisor to join their team!

Whether you are a fresh school leaver looking to step into an office-based role or you have previous administrative/customer service experience then this could be a great opportunity to join a supportive, progressive team!

As part of this role, you will be responsible for dealing with customer enquiries and handling the registration process for new clients.

The role itself is fully office based in offices in Kings Langley, so ideally, you’ll need to be able to commute to the area easily, they have parking on site and aren’t too far from the train station.

Working hours of 8:30am to 5.30pm, Monday to Friday. The salary for this role is between £24K to £27K depending on candidate’s experience. The company offer a number of fantastic benefits including subsidised gym membership, free on-site parking, increased holiday and more!

Responsibilities:

• Helps to resolve client issues raised, including contact with recruitment agencies and end clients.
• Adheres to key performance measurements for the company to make the role as efficient and productive as possible.
• Manage new registration enquiries – promoting the benefits of the various solutions, obtain all necessary information and documentation, to satisfactorily complete registration.
• Escalates challenging enquiries to the line manager (Customer Relations Manager).
• Assure that all enquiries and business activities are recorded on Salesforce and other internal softwares.
• Provide feedback and recommendations to the Client Relations Manager.
• Communicate with other departments as required including payroll and compliance.
• Adhere to Company policies and procedures.

Candidate requirements:

• Strong administrative, listening and communication skills.
• Self-motivated and results driven, a must.
• Ability to work well with time pressures in a constantly changing environment.
• Good time management, organisational and analytical skills.
• Accurate and timely data management skills.
• Flexible outlook and team player.
• IT Literate, proficient in using MS Office, Outlook, and sales CRM systems (Salesforce).
• Display a positive attitude and willing to develop new customer service skills.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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