We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day’s induction/training and then up to 2 days a month following this.

This is going to be a temporary position for the coming 3-months, to start asap and there’s potential for the role to extend too.

The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns.

The role is a permanent position, paying up to £27,000 for the right person, it’s a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break.

Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month.  

Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills.

Duties

• Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
• Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
• Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
• Monitor and process web order returns.
• Web order tracking.
• Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries
• Work with Sales Admin to ensure accuracy with web order processing.
• Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
• Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
• Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.

Knowledge and Skills Requirements

• Italian and English language skills are a must-have.
• Previous use of a CRM or Orders system would be useful. 
• The ability to be available and start a role immediately.
• Experience of a customer ticketing system would be a major advantage.
• Excellent communication skills (both written and verbal) including a warm telephone manner.
• Customer service experience is essential with a genuine interest in customer care.
• Excellent organizational skills with ability to multi-task and extremely detail oriented.
• Ability to resolve complaints and queries ensuring a high level of customer service.
• Able to follow direction and complete tasks independently.
• Proactive and highly motivated team player.
• Proficient in all Microsoft Office Packages.
• Ability to work to tight deadlines and be able to demonstrate excellent time management skills.

We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info. 

Apply now or get in touch to find out more!

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.

Share vacancy