How would you like to work for a national healthcare provider? A role in which you are making a huge difference to the wider team and in turn, benefiting the healthcare service being provided to patients.

We are recruiting for a Customer Relationship Manager on a permanent basis.

Ideally, we need someone with good customer care experience, people skills, experience of supporting on team projects and tasks and any experience of managing people or processes would all be beneficial.

In this type of role, no 2 days will be the same, you’ll find yourself supporting your wider team of colleagues and spending time jumping into a meeting on the fly to discuss rota’s or hopping into a project to help make several calls to bank workers and find someone to fill an upcoming shift. With the type of job this is day to day, we need people not afraid of a challenge, with confidence and an ability to problem solve.

Please note weekend work is essential for this position. The shift options are as followed: 

• Every Saturday and Sunday (apart from annual leave) with 3 days during the week (with flexibility on which days you decide) – salary will be £33,040.
• Every Saturday OR Sunday with 4 days during the week – salary will be £30,520.
• Part time hours which will require work on just Saturday and Sunday – salary will be £28,000 on a pro rata’d basis.

This role willl be spread across 2 sites in the centre of Oxford, a 10-minute walk dividing the 2 sites with good transport routes in and plenty of subsidised parking. This position does also offer hybrid working (after training is complete).

Main duties to include:

Develop and maintain strong organisational knowledge of company procedures, including contractual obligations and KPI’s

Identify and establish good relationships with key colleagues that are responsible for the delivery of services to patients

Connect, foster trust, and establish ongoing relationships with key managers

Attend daily meetings and staff huddles

Respond to and support with urgent and long-term staffing needs

Oversee the overall customer experience, ensuring it is friendly and responsive

Work collaboratively with central services to ensure the flexible worker’s individual needs are met

Support the recruitment, welcome and induction of new workers in collaboration with the Trust Recruitment Co-ordinator

Candidate requirements:

Educated to degree level or equivalent level of experience working at a similar level in this area

Self-motivated individual who can adapt in a fast-paced environment

High level of accuracy and attention to detail

Confident people skills and the ability to build strong business relationships

Competent IT skills and working knowledge of MS Office

Excellent written and verbal communication skills

Works well within a team

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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