Client and Candidate Satisfaction Survey

2025 has been another year of adjustment for the UK labour market. Although inflation continued to ease, business confidence has been slow to return and many organisations remain cautious about long-term hiring decisions. The landscape has been influenced by ongoing cost pressures, increased focus on productivity and varying demand across sectors. As a result, recruitment trends have continued to fluctuate, with some employers pushing forward on strategic hires while others take a more measured approach.

Despite the challenging climate, Think’s strong foundation - built on long-term relationships, accountability and a drive for excellence - has enabled us to maintain momentum. Our focus on understanding both our clients’ business needs and our candidates’ career goals continues to place service at the heart of what we do. Because of this we have seen a consistent flow of vacancies and a healthy level of candidate engagement, underpinned by the trust we have earned rather than the conditions of the wider economy.

This year’s Customer & Client Survey reflects continued confidence in our approach:

• Speed of response remains one of our strongest attributes, with 100% of our clients rating us as good to excellent.
• Quality of candidate shortlists continues to be highly valued, with clients recognising our commitment to presenting individuals who are capable, motivated, and well-matched to the role and culture.
• Candidates report feeling well-supported throughout their journey, highlighting the clarity of information provided and the level of communication from our consultants.
• Initial results indicate that client satisfaction has remained consistently strong, and candidate confidence in our preparation and briefings continues to be extremely positive.

As one client reflected this year:

“In all honesty the service we have received and the relationship that we have built would be hard to improve on.”

These results reinforce the strength of our relationships and the expertise of our team. They also highlight where we can evolve further, continuing to improve communication touches, further investing in candidate experience, and refining our approach to meet market demands as conditions shift.

Once again, this survey demonstrates our commitment to excellence and to continuous improvement. We remain focused on delivering a service that supports long-term hiring success, and we will continue to use the feedback we receive to shape future development, training, and process enhancements.

Our priorities for the year ahead are simple: To strengthen relationships, uphold our accountability and excel in the service we deliver to every client and candidate that we support.

“I’m extremely grateful for the clients and candidates who have taken the time to complete our annual survey. The feedback and comments provided help us to better understand where we can improve and what our customers want from our service. Far from being a vanity exercise, there has been some constructive feedback on how we can improve and some useful insights into how our service has been received. We look forward to working on these in 2026 as we continue to strive for excellence. To achieve an average rating of 9.4 out of 10 from our clients is phenomenal and reflects the hard work and determination of our established team of consultants!”

Read the full report now